Can Peanut support recover my account?

No. Peanut is a self-custody wallet. The Peanut team does not have access to your passkey and cannot restore it. Only you can access your wallet through your passkey.

Is my balance safe if I am locked out?

Your balance exists on the blockchain, tied to your wallet. Without your passkey, neither you nor anyone else can access it. If your passkey is backed up in your cloud keychain, you can restore access on a new device.

Why can't Peanut recover my account like a bank?

Peanut is self-custodial by design. Unlike a bank, Peanut does not hold your keys or control your funds. This gives you full ownership but also full responsibility for backup.

How do I prevent this from happening again?

Enable cloud passkey sync: iCloud Keychain on Apple devices, Google Password Manager on Android. Go to Profile → Backup in the Peanut app for a step-by-step guide. Verify your backup is working before you need it.

Can I create a new account with the same identity?

Yes. You can create a new Peanut account and verify again. However, your old account's balance will not transfer — it remains locked in the old wallet.

What if I'm switching between iPhone and Android?

Passkeys don't sync cross-platform natively. Before switching, transfer your funds to the new device while you still have both. Third-party password managers like 1Password can also sync passkeys across platforms.

Lost Access to Your Peanut Account?

Peanut is a self-custody wallet. This means only you control your account — the Peanut team cannot recover your passkey or reset your access. Your passkey is your key to your wallet. If it is backed up through iCloud Keychain or Google Password Manager, you can restore access on a new device. If it is not backed up and your device is lost, your funds cannot be recovered.

Important

Peanut cannot recover your passkey for you. There is no server-side recovery, no re-verification process, and no way for support to restore access to your wallet. This is how self-custody works.

Try to Recover Access

1
Check cloud passkey sync
Your passkey may have synced to another device automatically. Apple users: check another Apple device signed into the same iCloud account — go to Settings → Passwords → search for "Peanut". Android users: check another device signed into the same Google account — go to Settings → Google → Password Manager → search for "Peanut". If you find the passkey, go to peanut.me and log in.
2
Try the original device or browser
If you still have the device where you created your account, try opening peanut.me in the same browser. The passkey prompt should appear. Make sure biometrics (Face ID, fingerprint) or screen lock are enabled.
3
Check a replacement device
If you set up a new phone with the same Apple ID or Google account, your passkey may have transferred automatically. Try logging in at peanut.me on the new device.

If None of These Work

If your passkey did not sync and you no longer have the original device, your wallet cannot be recovered. This is the tradeoff of self-custody — only you hold the keys.

Your options:

Create a new Peanut account on your current device. You will need to verify your identity again.
Enable cloud backup immediately on the new account to prevent this from happening again. Go to Profile → Backup in the app for step-by-step instructions.

Common Scenarios

Lost or Stolen Phone

If your passkey synced via iCloud Keychain or Google Password Manager, you can log in from another device with the same cloud account. If it did not sync, the wallet cannot be recovered.

Important

If your phone was stolen, there is no way for someone to access your Peanut account without passing your biometric check (Face ID, fingerprint) or knowing your screen lock PIN.

Switched from iPhone to Android (or Vice Versa)

Passkeys do not sync between Apple and Google ecosystems. If you are switching platforms: while you still have both devices, create a new account on the new device and transfer your funds from the old one. If you already lost access to the old device, the wallet cannot be recovered. Third-party password managers like 1Password can sync passkeys across platforms — consider using one.

Cleared Browser Data

Your passkey is stored in your device's keychain, not in the browser. Clearing browser data should not delete it. Try navigating to peanut.me — the passkey login prompt should appear. If it does not, check Settings → Passwords on your device.

Broken or Damaged Device

If your device is broken but you had cloud backup enabled (iCloud Keychain or Google Password Manager), set up a new device with the same cloud account. Your passkey should sync automatically.